Privacy notice

The first case brief must not contain trade secrets, confidential documents, payment-card information or personal employee data.

What is collected

The guided form collects your name, work email, company, role, country, industry and the non-confidential manufacturing problem information you choose to provide. Protected member access uses the work email and access code issued after a case review or team subscription is activated. The access code is stored only as a cryptographic hash, and the site uses a time-limited secure session cookie after successful sign-in.

Why it is used

The information is used to assess fit, define scope, respond to the request, administer a paid case review or subscription, and provide protected access to authorised results and knowledge content.

Where it is stored

Form submissions and membership status are stored in the website's hosted database. They are not displayed on the public website. Public case material is published separately and must be anonymised.

Retention and access

Information should be retained only for as long as needed to assess or deliver the requested service and meet applicable legal obligations. Access is limited to the operator of Industry OPEX Solutions and authorised service infrastructure.

Your choices

You may request access, correction or deletion by submitting a new guided form, selecting “Other manufacturing problem” and writing “Privacy request” at the start of the problem description. Identity may need to be verified before a request is completed.

Payments

This website does not collect payment-card data. Any future online payment must be handled by an identified third-party payment provider under its own terms and privacy notice.

Last updated: 15 November 2026